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If you are not completely happy with an item you have purchased from us, you can return it for full refund you just need to inform us within 14 days from the date the order is delivered to you. The item must be returned undamaged, in its original condition and packaging within 14 days of acceptance of your return request.
You are responsible for the return cost.
We recommend returning your item via a reputable courier such as myHermes Parcel2go, Parcelforce , who will collect the item from your address and deliver it back to us. As a guide an average size rug (120 x 170 cm) can be returned for approximately £13 using a courier, Larger rugs cost more to send back. Or we can arrange for a courier to pick up the item from your address, we will tell you the cost before we arrange the return.
If you wish to return an item please email us at firstname.lastname@example.org we will then confirm the return with you and send you all of the instructions you need to ensure the return goes as smoothly as possible.
Once we have received the item and are happy it has been returned in the same condition as it was dispatched, we will issue you with a full refund on the price you paid for the goods.
Alternatively you can choose to accept a credit for the full price of the item you ordered. This can be used towards the purchase of another item.
If you would like to exchange your item for a different design or size please follow our returns procedure, just mention in your email to us that you wish to arrange an exchange. Once we receive your item back we will contact you to arrange the exchange and dispatch of your new item.
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